1. Introduction

By booking a service with Divine Shine Home Cleaning ("Company," "we," "us"), you ("Client," "Customer") agree to the following Terms of Service. If you do not agree, please do not use our website or services.

2. Booking & Payment

All bookings must be made through our website or by phone.Payment is required at the time of booking via credit/debit card.If you are not comfortable paying via credit/debit card over the phone, you must pay in full via invoice, Zelle, or Venmo. This policy protects us against service fraud.We reserve the right to refuse service for incomplete or fraudulent bookings.

3. Pricing & Quotes

All quotes for deep cleaning, move-out cleaning, commercial, and post-construction cleaning are estimates only. If additional time, labor, or materials are required beyond the quoted price, the final cost may increase.Post-construction cleaning often requires additional materials, tools, or equipment (e.g., heavy-duty cleaning products, vacuums for construction dust, etc.), and may result in higher charges.Any price adjustments will be communicated before continuing the service.

4. Cancellation & Rescheduling Policy

Cancellations must be made at least 24 hours before your scheduled appointment.Same-day cancellations will incur a $79 cancellation fee to compensate for lost time and resources.Rescheduling is permitted at no additional cost if requested at least 24 hours in advance.

5. Refund & Re-Clean Policy

We take pride in providing high-quality cleaning services. If you are not satisfied, we will make it right by offering a re-clean before considering a refund.

Re-Clean Before Refund

If you are unsatisfied with your service, you must notify us within 72 hours.We will schedule a free re-clean focused on the originally scheduled areas of concern.

Partial Refund Policy

If a re-clean is not possible or does not resolve the issue, we may offer a partial refund based on a discussion with the client.The refund amount will be determined on a case-by-case basis.

Timeframe for Refund or Re-Clean Requests

Requests must be made within 72 hours of your cleaning service. If we do not receive communication within this time, we cannot process a refund or re-clean.If a partial refund amount is not discussed and agreed upon within 72 hours of the complaint, we will no longer be able to process a refund.

6. Additional Fees for Biohazard & Severe Infestations

Our standard cleaning services do not include handling of biohazardous materials, excessive waste, or severe infestations. Additional fees apply in the following situations:

Mice feces and carcass removal – Additional $75+ surcharge, depending on severity.Heavy roach infestations – Additional $100+ surcharge, depending on severity.Extreme unsanitary conditions (e.g., hoarding, biohazardous waste) – Fee determined upon assessment.

We reserve the right to decline service if the condition of the property poses a health risk to our cleaners.

7. Commercial Cleaning Specifics

Commercial cleaning services are customized based on the specific needs of your business. A site assessment may be required before an accurate quote is provided.Cleaning frequencies for commercial properties (e.g., daily, weekly, bi-weekly) will be discussed and agreed upon before services begin.Custom cleaning schedules may incur additional charges if they differ from standard operating hours.

8. Post-Construction Cleaning Specifics

Post-construction cleaning requires thorough cleaning of newly constructed or renovated spaces.

This may include, but is not limited to:

Removal of construction debris and dust Cleaning of windows, fixtures, and appliances

Floor cleaning (vacuuming, mopping, etc.)

Restroom sanitizationAdditional fees may apply for extra time or cleaning materials needed to remove construction-specific messes (e.g., drywall dust, paint splatters, adhesive residues).

Note: Post-construction cleaning is labor-intensive and may require multiple visits depending on the level of construction and cleaning needs. Any additional visits will be discussed and quoted accordingly.

9. Customer Responsibilities

To ensure a smooth cleaning process, clients must:

Provide safe and timely access to the property at the scheduled time.

Remove personal items and valuables from cleaning areas.Secure pets to prevent disruption.Inform us in advance of any hazardous conditions (e.g., mold, infestations, biohazards).

Failure to comply may result in service refusal without refund.

10. Liability & Damages

We are not responsible for pre-existing damage or for items that are improperly secured.Any claims of damage must be reported within 24 hours of service completion with photographic evidence.We are not liable for indirect, incidental, or consequential damages arising from service delays, cancellations, or dissatisfaction.

11. Third-Party Services & Data Sharing

We may share customer information with trusted third-party providers that assist in:

Payment processing (e.g., Stripe, PayPal)SMS and email notifications (e.g., Twilio, Go High Level)Website analytics (e.g., Google Analytics)

Your mobile information will not be shared with third parties or affiliates for promotional use. All text messaging originator opt-in data and consent information will not be shared with any third parties.

12. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes means you accept the updated terms.

13. Governing Law

These Terms are governed by the laws of Minnesota, USA, and any disputes shall be resolved in the appropriate courts of Minnesota.

Last Updated: 3/20/25