1. Introduction

Divine Shine Home Cleaning (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, book our cleaning services, or communicate with us via SMS or email.By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

NamePhone numberEmail addressHome address (for cleaning service appointments)

b. Payment Information

Debit or credit card details (processed securely through third-party payment providers; we do not store your full card details)

c. Communication Data

SMS and email interactions, including booking confirmations, appointment reminders, and promotional offersCustomer support inquiries

d. Website & Booking Data

IP addressDevice type and browser informationCookies and analytics data (to improve our website experience)

3. How We Use Your Information

We use the collected information for the following purposes:

To process bookings and payments securelyTo send appointment reminders and important service updates via SMS and emailTo provide customer support and respond to inquiriesTo improve our services and user experienceTo send promotional offers (only if you opt-in)

We do not share your personal information with third parties for promotional or marketing purposes without your explicit consent.

4. SMS Communications & Your Consent

By providing your phone number, you agree to receive transactional messages related to your bookings and payments. We may also send promotional offers, but only if you opt-in.

How to Opt Out

You can unsubscribe from SMS marketing at any time by replying “STOP” to our messages. For email marketing, click the “unsubscribe” link in any promotional email.

A2P Messaging Compliance

All text messaging originator opt-in data and consent information will not be shared with any third parties. Your mobile information will not be shared with third parties or affiliates for promotional use.

5. Payment Security & Data Protection

We take data security seriously and implement industry-standard measures to protect your information:

Secure Payment Processing: All payments are processed via PCI-compliant third-party payment providers.Encryption & Access Control: Sensitive data is encrypted and accessible only to authorized personnel. No Data Sharing for Profit: We do not sell, rent, or trade your personal information to third parties.

6. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, as long as those parties agree to keep your information confidential. These third-party providers include:

Payment Processing (e.g., Stripe, PayPal) – to securely process debit and credit card payments.SMS and Email Communication (e.g., Twilio, Go High Level) – to send booking confirmations, reminders, and promotional offers.Website Analytics (e.g., Google Analytics) – to analyze website traffic and improve user experience.

These providers have their own privacy policies governing how they handle your data. We do not sell or share your personal information for profit.

7. Data Retention

We retain your personal data only as long as necessary for:

Fulfilling our servicesLegal and tax complianceFraud prevention

If you wish to delete your data, contact us at
[email protected]

.

8. Your Rights

You have the right to:

Access and update your personal dataRequest deletion of your dataWithdraw consent for marketing communications

To exercise these rights, email us at [email protected].

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

 Email:[email protected]

Last Updated: 3/20/25